Refund policy
Return Policy (Tokyo Card Station)
14-Day Return Window
You may request a return within 14 days of receiving your item.
Pre-order items are not eligible for this 14-day policy.
Eligibility
- The card(s) must be the same item you received - we verify this against the condition photos taken before shipment.
- The card must be returned in the same condition as received, in its original sleeve/holder and protective packaging, with no additional creasing, bending, or surface damage caused after delivery.
- Proof of purchase (receipt or order confirmation) is required.
- Sealed products (booster packs, boxes, etc.) must be returned unopened and with seals intact. Once opened, sealed products cannot be returned, as their value depends on the seal being unbroken.
How to Start a Return
- Email info@tokyocardstation.com within 14 days of delivery, including your order number and photos of the card(s) and packaging as received.
- Once approved, you will receive return shipping instructions.
- Items sent back without prior authorization will be refused.
For any questions about returns, contact us at info@tokyocardstation.com.
Return Shipping Costs
Return shipping costs are the customer's responsibility. If the item was defective, damaged in transit, or shipped in error on our part, Tokyo Card Station will cover the return shipping cost.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival and take photos before removing the card from its packaging. If the item is damaged in transit, defective, or not the card you ordered, contact us within 48 hours with photo evidence so we can resolve the issue quickly.
Condition Disputes
Because card grading and condition (e.g., centering, edge wear, surface scratches) can be subjective, any dispute over a card's condition must be raised within 48 hours of delivery and supported by clear photos. We compare these against our pre-shipment condition photos to reach a fair resolution.
Non-Returnable Items
- Cards or sealed products that have been altered, graded, resleeved, or submitted to a third-party grading service after receipt
- Sealed products with broken seals or opened packaging
- Items returned without prior authorization or without proof of purchase
If you are unsure whether your item qualifies, please reach out before returning.
Exchanges
The quickest way to get the item you want is to return your original item (once approved) and place a new order for the replacement.
Refunds
We will notify you after we receive and inspect your return. If approved, a refund will be issued to your original payment method. Please note your bank or credit-card provider may take additional time to process and post the refund.